Shipping Information

Yes! We currently mainly ship to the United States, United Kingdom, Canada, Australia, EU countries and Asian countries such as United Arab Emirates, Singapore, Malaysia, the Philippines, and others.
If you’re unsure whether we ship to your country, feel free to email us at info@utsukushi-jcosme.com to check.

Yes! We offer free international shipping on orders over:

• ¥15,000 for Asia

• ¥30,000 for US, UK, Canada, and Australia

If your order does not meet the above criteria, a shipping fee will apply. Shipping costs will be calculated and displayed at checkout.

Once your payment is verified, please allow up to 48 hours for order processing and dispatch.

International delivery typically takes 5–8 days.
International shipments may be subject to customs processing that varies from country to country. When customs clearance procedures are required, it may cause delays in arrival.

All orders include parcel tracking.
Once your order is shipped, you’ll receive a tracking number via email. Simply click the link to view the latest delivery updates.

If you entered the wrong shipping address, please email us as soon as possible with the following details:

• Full name

• Order number

• Correct shipping address

We’ll gladly update it for you if the order has not yet been processed (usually within 1 business day after placing your order).
If you contact us too late, the package will be shipped to the original address provided.