Shipping

-SHIPPING-

ūüíĄDO YOU SHIP WORLDWIDE?¬†¬†

Yes! Currently we mainly ship to most Asian countries like Korea, Hong Kong, Singapore, Taiwan, Philippines, Indonesia, Malaysia and Thailand. Of Course, we do ship to the rest of the above-mentioned countries like Australia, United Kingdom, Canada, United States and others. You can always email us at info@utsukushi-jcosme.com to check about a certain destination.

ūüíĄDO YOU PROVIDE FREE INTERNATIONAL SHIPPING?¬†¬†

Yes! We offer free international shipping on orders over ¥15,000(Asia), ¥30,000(AU/UK/CAN/US). Nevertheless, customers have to bear some of the shipping fees if the order does not meet the below criteria. Shipping fees are shown as below.

ūüíĄWHEN WILL MY ORDER BE SHIPPED?¬†¬†

After your payment is verified, it takes up to 48 hours to process and ship your order. 

ūüíĄHOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?¬†¬†

Please allow 5-8 days for International delivery. International shipments may be subject to customs processing that varies from country to country. When customs clearance procedures are required, it may cause delays in arrival.

ūüíĄHOW DO¬†I TRACK MY ITEMS?¬†¬†

We do provide parcel tracking service for all orders. Tracking number will be sent to you once your order is shipped. You may click on the tracking number (link) and check for the latest delivery status of your order. 

ūüíĄI SUBMITTED THE WRONG SHIPPING ADDRESS, WHAT CAN I DO?¬†¬†¬†

If you made a mistake while submitting your shipping address, simply send us your complete name, order # and the proper address where you wish to receive your order. We will be happy to make the necessary changes for you. 

You have to send us the email before the order has processed (normally the day after you have completed your order). If you fail to do so, the package will be sent to the first address you have given us.